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FAQ |
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CHECK- IN |
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Check-In time is after 4:00 p.m. Please note: Due to the
nature of vacation rentals, cleaning services can require
additional time. Residences are not always available at the
earliest listed check-in time, especially during peak
seasons.
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CHECK- OUT |
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Check-out time for all properties is 11:00 a.m. and is
strictly enforced. Any request for late check-out must be
approved by Front Desk (only when that particular home is
available/not a back-to-back booking). Sorry, late
check-outs are not available during peak summer months.
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CHECK-IN / OUT LOCATIONS |
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Advanced reservations will check in directly at their
vacation home. Our office is conveniently located
within 2 miles of most of our homes.
Award Vacation Homes Office
1536 Sunrise Plaza Drive, Suite 100
Clermont, Fl 34714
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Sat - Sun 9:00 a.m. -
6:00 p.m.
Mon -
Fri 8:30 a.m. - 6:00 p.m. |
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Telephone answered till
10 PM |
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ADVANCED RESERVATIONS |
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Reservations are accepted up to two years in advance.
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GROUP
RESERVATIONS |
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Groups reserving 5 or more vacation residences, which meet
specific booking requirements, may be eligible for discount.
Please call our Marketing Department for details.
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MINIMUM LENGTH OF STAY |
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Length of stay requirements vary by property and time of
year. Rentals that are less than 5 nights will be
charged a one time cleaning fee. Fees vary by size of home.
Please contact the reservation department for details.
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DEPOSITS AND FEES |
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To confirm a reservation, a USD $200.00 deposit and a $25
non refundable processing fee is at the time of the
reservation is confirmed. The final payment of the
reservation must be paid in full 30 days prior to arrival
date. Multiple payments on the balance could result in
additional fees.
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PAYMENT |
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Full balance MUST be paid 30 days prior to arrival. <> Any
balance owing after check-out is automatically charged to
the credit card on file.
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TAXES
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Florida Law requires that sales tax and occupancy
hotel-motel tax be collected on all rentals. Tax
requirements are subject to change by state and local taxing
authorities
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REFUNDS AND CANCELLATIONS |
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Changes or cancellations received by Award Vacation Homes 31
days or more prior to the arrival date are subject to a
(USD25.00) cancellation fee or change fee. If received 30 to 15 days prior
to the arrival date, the guest will forfeit (USD200.00)
deposit. Cancellations received within 2-14 days of
arrival will forfeit the deposit and 2 nights rental and
less than 2 days or no-show will forfeit 100% of the rental.
No refunds are granted for early departure and/or eviction.
No refunds or reductions in rent are granted for mechanical
failures or malfunction, interruption of utilities or other
maintenance problems concerning air conditioners, heaters,
dishwasher, washers, dryers, televisions, VCR, DVD players,
swimming pools, other appliances and amenities WHEN
IMMEDIATE SERVICE IS PROVIDED TO CORRECT THE ISSUE.
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OCCUPANCY |
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Our homes range from 3 to 11 miles from the Main Gate of
Walt Disney World. All properties are limited to the bedding
capacity and to Registered Guests Only . Management reserves
the right of to evict for unauthorized occupancy.
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Maximum
occupancy
3 Bedrooms--Sleeps 6 to 8
4 Bedrooms--Sleeps 8 to 10
5 Bedrooms--Sleeps 10 to 12
6 Bedrooms--Sleeps 12 to 14 |
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SPECIAL SERVICES |
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AWARD Vacation Homes offers the following services upon
request. Prices vary, please contact the guest services for
more information
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- Gift Baskets
- Pool heat
- Crib and high chairs
- Roll away beds
- Mid-stay clean
- Welcome food pack
- Fax IN/OUT
- Late check-out (contact front desk for approval)
- Early check-in (call prior to arrival)
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PARKING |
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The number of available parking spaces will vary according
to the property. Many properties have restrictions for
trucks, campers, boat, trailers, etc.
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SMOKING |
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ALL residences are designated non-smoking - smoking is
allowed in pool areas and on balconies.
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PETS |
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Pets are not allowed in most Award Vacation Homes
properties. Should a pet be found in any home, a USD $400
fine will be charged.
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SPECIAL NEEDS |
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If you have special needs, please be sure to request them at
the time of reservation. Our staff will accommodate everyone
to the best of their ability.
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BARBECUE GRILLS |
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All homes come with an outside barbecue grill. Gas
grills are available upon request at a nominal fee.
Note: Outdoor grilling is permitted only in
designated areas. Grilling on pool decks, balconies, or
screened porches is prohibited by law.
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CRIBS, HIGHCHAIR AND SOFA-BEDS |
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MOST of our vacation homes have a crib,
highchair and sofa-beds. Any additional requests are subject
to a rental charge.
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POOL
HEATING AND SAFETY
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Guests acknowledge that lifeguards are not provided. Guests
are responsible for the safety of themselves, their
children, and their guests. NO reciprocal agreements exist
between properties. Pools are for the use of property
residents and guests only. There is an extra charge for the
heating of the pools and Spas. MUST be pre-paid prior to arrival.
(NOT ALL POOLS ARE HEATABLE) * see pool
heating policy at Main Office. Pools will be cleaned weekly
and there will be times when the pool must be treated which
may render the pool temporarily unusable. This will be done
according to the pool maintenance department schedule and
unfortunately cannot be scheduled according to guests. When
it rains or when screen doors are left opened bugs and
debris might get into the pool. We have provided each pool
with a net in case this happens.
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TELEPHONE SERVICES AND CHARGES |
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All residences have a telephone that allow for free local
calls. A credit card, calling card, or phone
card is required for long distance calls. Most local
and toll calls are free. For more information please contact
our Main Office. See guest services for phone card
purchasing. Some homes may be equipped with an
Internet phone that would allow for free long distance calls
to land line phones.
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LOCK-OUT CHARGE |
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Should you be locked out of your rental residence during
office hours, we will make every effort to provide you with
a spare key at no charge. However, an after office-hours
lock-out will result in a USD50.00 charge. If all
secondary locks are locked on the property and a locksmith
is required to get you back in your home, additional
locksmith fees will apply.
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GUEST
SERVICES AND ATTRACTIONS |
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Our staff is highly trained in the hospitality industry and
can assist with local area, directions, dinner reservations
and recommendations, area attractions and much more. Discounted theme park tickets
can be purchased in advance on our web site.
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TRAVEL INSURANCE |
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We do not offer travel insurance directly. Contact
_____ for your travel insurance needs that will cover trip
cancellation, trip interruption, travel delay (daily limits
apply) and emergency assistance.
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SUBSTITUTIONS |
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Management strives to comply with all reservation requests
for specific vacation residences. However, due to changes in
residence ownership, unforeseen mechanical problems, or any
other unforeseen circumstances, we cannot guarantee a
specific rental property. We reserve the right to change
assignments without notice or liability should a residence
become unavailable.
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AGE |
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We will not rent to vacationing students or singles under 21
years of age, unless accompanied by a guardian. Any
reservation made under false pretenses will be subject to
forfeiture of advance payment of rent and deposit and
possible eviction.
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BEHAVIOR |
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Loud or unusual behavior is strictly prohibited. Management
reserves the right to evict, without refund, any person who
creates a disturbance or becomes a nuisance. Violation of
any property rules, including but not limited to the
throwing or dropping of any object from patios and
balconies, will result in immediate eviction and forfeiture
of rent and deposit.
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ENTRY
OF PREMISES |
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We do not enter your vacation home when you are not at your
home, unless there is an emergency or if authorized by our
guest.
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AGENCY DISCLOSURE |
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Award Vacation Homes serves as the agent and representative
of all owners of vacation properties in its rental program,
and is acting, at all times, in and for the best interest of
the owners.
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VACATION HOMES EQUIPMENT
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All our homes are fully furnished. Each home has its own
swimming pool. Heated pools are available in the cooler
months for an additional fee. Each home provides
linens and towels, washer/dryer, iron/ironing board, hair
dryer and a fully equipped kitchen with coffee maker,
microwave and refrigerator. Each home also has cable
television, VCR and /or DVD.
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REQUESTS GUARANTEE |
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We reserve the right to place a reservation in an alternate
home of equal standard prior to arrival should the home that
was assigned have a maintenance issue, or if the owner
decides to sell their home.
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STAY
EXTENSION |
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If the home is available, and has not previously
been assigned another reservation, you may extend your stay
in the same unit. If we have to move you to another unit,
the minimum night stay for the extension of the booking will
apply.
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VACATION RENTAL OWNER |
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There are times when the owner occupies their own vacation
home, but this is a second home for most owners, and
primarily used for vacation rentals.
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AFTER HOUR CALL OUTS |
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All homes are self catering. During office hours, we
do not charge for call outs to the homes to address issues.
However, after hours, only emergency issues will be address
without a fee. Non-emergency call out to the home will
be charged $50. Phones are answered 24 hours a day to
deal with issues pertaining to your vacation home.
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LOCATION VS. ORLANDO |
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We have homes in and around the Disney
World Resort area which are zoned for short term rental.
Orange County Homes { Orlando }are not zoned for short term
rental.
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THE
ORLANDO CONVENTION CENTER? |
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About 30 minutes drive from our office & depends on the
traffic and your home location. Interstate 4 is the main
artery running from Daytona Beach to Tampa , and cuts
through Kissimmee , allowing easy access to the convention
center and all major attractions the area has to offer.
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THE
BEACH ACCESS |
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Our homes are located in Central Florida ,
allowing easy access to both the east and west Coast
beaches. Cocoa Beach and Daytona Beach , on the east coast
are both approximately an hour's drive away, while
Clearwater and St. Petersburg Beaches on the west coast are
approximately 1 ½ hours drive away.
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ATTRACTIONS TRANSPORTATION
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No, our homes are located in residential neighborhoods, and
this self catering accommodation requires transportation due
to the fact there is no public transportation in these
areas.
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CATEGORIES DIFFERENCE: 3 Star, 4 Star, and 5 Star properties |
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We have 3 categories of homes, to cater to the needs of the
budget conscious all the way to the luxury seeker. Our 5
Star homes are our top-of-the-line homes.
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