General Policies
 

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Our General Policies are subject to acceptance by the owners as each Orlando Vacation Home is individually owned. Some owners may have policies which differ from our general policies. Owners policies which differ from ours will be disclosed in the home page of each Orlando Vacation Home published in this website.

 

~ General Policies of Award Vacation Homes ~

State tax applies to all rentals in Lake (11%), Osceola (13%), and Polk (12%) Counties.

Check-in time is 4 P.M. and Check-out time is 11 A.M.

Reservations of less than 5 nights require a cleaning charge that varies according to the size of home.

We regret that pets are not permitted.

We require that cigarette smoke be confined to the pool deck or outside areas.

Pool and Spa heat are optional for a minimum of 3 days for a nominal charge.

It is each guests responsibility to read and comply with instructions within the "Guest Information Book" located in the home.

The Registration Form found in each home must be completed prior to check-out. The failure to do so will result in a $25. fee withheld from the security deposit.

$200.00 deposit and $25.00 processing fee are required to confirm a reservation. The $200 serves as a security deposit in case of any damages or missing items from the home and is refunded 7-10 business days after departure. Damages made to the home by the guest will be the responsibility of the renter. The $25 processing fee is non-refundable at any time.

This deposit and processing fee must be paid by major credit card or personal check in advance of receiving confirmation. Payment of deposit infers the renter is in agreement with our "General Policies".

All Rental payments must be received in full 30 days prior to arrival. If the payment is not received 30 days prior to the arrival date it will be considered a cancellation and the deposit will be forfeited.

 
 

Cancellation Policy

Additional Policies

Within 24 hours of confirming a reservation the $200 Security Deposit is fully refundable.

31 Days or more prior to arrival date: Deposit is refundable minus a $25. cancellation fee.

30 - 15 Days from arrival date: Full forfeiture of deposit.

14 - 2 Days from arrival date: Full forfeiture of deposit plus 2 nights of the rental.

48 Hours or less from check-in time, during stay, or no shows: Forfeit full rental amount, Security deposit is refunded.

Processing Fee is non-refundable at all times.
 

 


 



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Spa heat will be quoted with a spa home rental.

Unauthorized Early Check-in and Late Check-out will be charged additional rental fees.

In the case of an unforeseen situation that may make your choice of home unavailable, a comparable home will be made available.

Personal Checks will not be accepted within 30 days from arrival. Payments can always be made by Major Credit Card, Money Order, Cashiers Check, or Bank Draft in U.S. Funds.

Each home is equipped with 2 sets of bed linens per bed and 2 sets of bath linen based on max. occupancy, minimum of 2 TV's and 1 VCR or DVD player, washer & dryer, hair dryer and all major and most small kitchen appliances, BBQ grill, high chair, and portable crib*.

Our homes are "Self Catering." They are fully equipped and furnished. You will need to provide food and other supplies as needed. We do not guarantee items such as laundry and dish detergents or personal hygiene items to be in the home.

Alterations/Changes to bookings will be at the discretion of AVH. An administration fee of $25. is applicable.

Force Majeure: Neither the home owner nor Award Vacation Homes, Inc. can accept or be responsible for or be liable in respect of loss, damage or changes caused by force majeure (e.g. strikes, floods, closure of airports, weather conditions or other events beyond our control).

 

We want to give our guest the added advantage of viewing the homes we have available prior to your commitment on your vacation plans. All of Award Vacation Homes properties are individually owned and the owners wish to extend their best wishes for your holiday experience in their absence.

 
Award Vacation Homes
1-800-338-0835 Toll Free USA and Canada
(352) 243-8669 Phone
(352) 241-0960 Fax