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Chamber of Commerce Member

Award Vacation Homes
2303 Hamlin Trail
Clermont, FL  34714

1-800-338-0835 
 Toll Free USA and Canada
(352) 243-8669 Phone
(352) 241-0960 Fax

 

General Policies

Our General Policies are subject to acceptance by the owners as each home is individually owned.  Some owners may have policies which differ from our general policies.  Owners policies which differ from our general policies will be disclosed in the home page of each home published in this web site. 

General Policies:

bulletState tax applies to all rentals in Lake (11%), Osceola (13%) and Polk (12%) Counties.
bulletCheck-in time 4 P.M. ~ Check-out time 11A.M.
bulletReservations of less than 5 nights require a cleaning charge that varies according to the size of the home.
bulletWe regret that pets are not permitted.
bulletWe request that cigarette smoking be confined to the pool deck or outside areas.
bulletPool heat is optional for a minimum of 3 days for a nominal charge.
bulletIt is each guests responsibility to read and comply with instructions within the "Guest Information Book" located in the home.
bullet

The Registration Form found in each home must be completed prior to check-out.  The failure to do so will result in a $25 fee withheld from the security deposit. 

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$200.00 deposit and $25.00 processing fee is required to confirm the reservation. The $200 serves as a security deposit in case of any damages or missing items from the home and is refunded 7 - 10 business days after departure. Damages to the home made by the guest will be the responsibility of the renter. The $25 processing fee is non-refundable at anytime.

bulletThis deposit and processing fee must be paid by major credit card or personal check in advance of receiving confirmation.  Payment of the deposit infers the renter is in agreement with our "General Policies."
bulletAll Rental payments must be received in full 30 days prior to arrival. If the payment is not received 30 days prior to the arrival date it will be considered a cancellation and the deposit will be forfeited.

Cancellation Policy:

bulletWithin 24 hours of confirming a reservation the $200 Security Deposit is fully refundable.
bullet31 days or more prior to arrival date: Deposit is refundable minus a $25 cancellation fee.
bullet30 - 15 Days from arrival date:  Full forfeiture of deposit.
bullet14 - 2 Days from arrival date: Full forfeiture of deposit plus 2 nights rental.
bullet48 hours or less from check-in time, during stay or no shows: Forfeit full rental amount, Security deposit is refunded.
bulletProcessing Fee is non-refundable at all times.

Additional Policies & General Information:

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Spa heat will be quoted with a Spa Home rental.

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Unauthorized Early Check-in and Late Check-out will be charged additional rental fees.

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In the case of an unforeseen situation that may make your choice of home unavailable, a comparable home will be made available.

bulletIf payment is not received as agreed upon, the confirmation will be subject to cancellation and the deposit will be forfeited.
bulletPersonal Checks will not be accepted within 30 days from arrival. Payments can always be made by Major Credit Card, Money Order, Certified Check, or Bank Draft (in US funds). 
bulletEach home is equipped with 2 sets of bed linen per bed and 2 sets of bath linen based on max. occupancy, minimum 2 TV's and 1 VCR, washer & dryer, hair dryer all major and most small kitchen appliances, BBQ grill, high chair and portable crib. 
bulletOur homes are "Self Catering." They are fully equipped and furnished. You will need to provide food and other supplies as needed. We do not guarantee items such as laundry and dish detergents or personal hygiene items to be in the home.
bulletAlterations/Changes to bookings will be at the discretion of AVH. An administration fee of $25 is applicable. 
bulletForce Majeure: Neither the home owner nor Award Vacation Homes, Inc. can accept or be responsible for or be liable in respect of loss, damage or changes caused by force majeure (e.g. strikes, floods, closure of airports, weather conditions or other events beyond our control).

We want to give our guest the added advantage of viewing the homes we have available prior to your commitment on your vacations plans.  Browse our neighborhoods via the links in the upper left corner and then click on a home in the table provided.  All of Award Vacation Homes properties are individually owned and the owners wish to extend their best wishes for your holiday experience in their absence.

Award Vacation Homes
2303 Hamlin Trail
Clermont, FL  34714

1-800-338-0835 Toll Free USA and Canada
 (352) 243-8669 Phone
(352) 241-0960 Fax